Privacy Policy

Cognitive Systems ("we", "our", or "us"), a product of General Systems, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cognitivesystems.tech and use our services.

We collect information you provide directly to us, such as:

→ **Personal Information**: Name, email address, phone number, company name when you contact us or sign up for our services.

→ **Account Information**: Username, password, and preferences when you create an account.

→ **Payment Information**: Billing details processed through secure payment providers.

→ **Communications**: Messages and feedback you send to us.

We also collect information automatically:

→ **Usage Data**: Pages visited, time spent, clicks, and navigation patterns.

→ **Device Information**: Browser type, operating system, IP address, and device identifiers.

→ **Cookies and Similar Technologies**: As described in our Cookie Policy.

We use the information we collect to:

→ Provide, maintain, and improve our services

→ Process transactions and send related information

→ Send technical notices, updates, and support messages

→ Respond to your comments, questions, and customer service requests

→ Monitor and analyze trends, usage, and activities

→ Detect, investigate, and prevent fraudulent transactions and other illegal activities

→ Personalize and improve your experience

→ Comply with legal obligations

We do not sell your personal information. We may share information in the following situations:

→ **Service Providers**: Third parties who perform services on our behalf (hosting, analytics, payment processing).

→ **Business Transfers**: In connection with any merger, sale of company assets, or acquisition.

→ **Legal Requirements**: When required by law or to protect our rights and safety.

→ **With Your Consent**: When you have given us explicit permission.

We implement appropriate technical and organizational measures to protect your personal information:

→ Encryption in transit (TLS 1.3) and at rest (AES-256)

→ Regular security assessments and penetration testing

→ Access controls and authentication requirements

→ Employee training on data protection

→ ISO 27001 certified information security management

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.

Depending on your location, you may have the following rights:

→ **Access**: Request a copy of your personal information

→ **Correction**: Request correction of inaccurate information

→ **Deletion**: Request deletion of your personal information

→ **Portability**: Receive your data in a portable format

→ **Objection**: Object to certain processing activities

→ **Withdrawal**: Withdraw consent at any time

To exercise these rights, contact us at privacy@cognitivesystems.tech.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

If you have questions about this Privacy Policy, please contact us:

General Systems

#10, SN#24/2, Agra Road

Malegaon 423203, Dist Nashik

Maharashtra, India

Email: privacy@cognitivesystems.tech

Phone: +91-9011-32-1111